Partners

Acliviti

A customer-experience and technology-transformation Partner aligning contact-center strategy, AI, communications Platforms, operations, data, and managed services with measurable business outcomes.

Customer experience is produced through an interconnected operating system of people, processes, data, policies, communications channels, technology Platforms, suppliers, and management decisions. Improving one interaction or implementing a new contact-center Platform does not necessarily improve the economics, consistency, or effectiveness of that system.

Acliviti helps organizations design, implement, operate, and continuously improve customer-experience capabilities. Its work spans CX strategy, contact-center transformation, customer segmentation, technology selection and implementation, data and analytics, artificial intelligence, workforce management, performance optimization, governance, and managed services.

Alescent and Acliviti combine complementary capabilities. Acliviti brings specialized customer-experience, contact-center, communications, and execution expertise. Alescent contributes applied research, economic analysis, capability models, FinOps, Technology Business Management, and Value Realization Management to help ensure that transformation produces evidenced and sustained outcomes.

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